Facility management refers to management (strategic management and management) of the resources and services required to one facility (building or property) will work efficiently. The term is found throughout the world, but with partially different content depending on historical and cultural circumstances.
Facility management services are often divided into two categories; property-related services (“hard services” such as property management, energy optimization, security) and workplace-related services (“soft services”, such as reception, cleaning, mail management).
In the European standard for Facility Management, EN 15221-1:2006, Facility Management is defined as follows: integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities
In the Swedish SIS Standard SS_EN 15221-1 2006, Facility Management – Terms and Definitions, Facility Management is defined as; integration of processes within an organization to maintain and develop the agreed services that support and improve the efficiency of core business.
Facility Management and Facilities Management are used synonymously and have the same meaning in the standard. The terms are said to originate in the United States in 1980.
Facility management is conducted either under the direction of your own company or through an absolute service provider. The latter category consists of service-specific suppliers as well as full-time suppliers. Outsourced facility management is growing rapidly, but operations conducted on their own are still much more common.